Ainoa Zalabardo

Ainoa Zalabardo is a Customer and Employee Experience consultant with 17 years of international experience. She has led strategies for companies operating in Europe, the United States, and China, impacting over 30,000 clients in sectors such as training, HR, services, technology, and the music industry. She specialises in process optimisation, active listening, and aligning the customer and employee journey to enhance loyalty and engagement.